Introduction

Welcome to FiveX. We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our application.

Information We Collect

We collect the following information:

• Account Information: Name, phone number, and email (optional)
• Profile Information: City, types of services offered (for service providers)
• Request Data: Details of service requests and submitted offers
• Verification Documents: For identity verification of service providers in specific categories

How We Use Your Information

We use the collected information for the following purposes:

• Create and manage your account
• Connect you with suitable service providers or requesters
• Send important notifications via WhatsApp
• Process payments and manage subscriptions
• Improve our services and user experience

Information Sharing

We do not sell or share your personal information with third parties except in the following cases:

• With service providers when their offer is accepted (contact information only)
• With payment processors to complete financial transactions
• When responding to legal requests from competent authorities

Data Protection

We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction, including:

• Data encryption during transmission and storage
• Limited access to authorized personnel only
• Regular review of data collection and storage practices

Your Rights

You have the following rights regarding your personal data:

• Access your personal data
• Correct any inaccurate information
• Request deletion of your account and data
• Object to the processing of your data

Data Retention

We retain your personal data as long as your account is active or as needed to provide our services. We may retain some information for longer periods to comply with legal requirements or resolve disputes.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or email.

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